About Reconnect
Your privacy is central
We understand that your situation is private. We champion your privacy and independence with quality care staff who offer an excellent, compassionate service.
Our ethos
Maintaining our own first-hand experience caring for an individual within the home environment, we understand the importance of finding someone with the compassion and skill required to care for a loved one. We are changing the approach to the care system in the UK and implementing a people-first agenda.
We want families and loved ones to take comfort in the knowledge that their loved ones will receive the best care available to them. Our highly trained and compassionate care staff are central to this, and they are recognised, praised and rewarded for their responsible attitude and work ethic.
Our service aims to give the person the ability to remain in their own home for as long as possible. Clients’ dignity and respect are at the forefront, and through an unfaltering service we aim to provide their families with comfortable, uninterrupted peace of mind.
Director and Business Manager
Hilda Efe Oyaide
I am a passionate individual who is motivated to serve the community through my personal experience of working in the Health and Social care sector. Reconnect Care was formed through the mandate of helping people stay independent in their homes and creating jobs opportunities within the community. It is my mission to ensure that you or your loved one get safe quality care that is dependable and flexible and will not discriminate by colour, race, religion, sexual orientation, or gender identity. Rest assured knowing that with Reconnect Care you are in safe capable hands.
Also the CQC registered manager and nominated individual for Reconnect Care Agency Nottingham.
Care Quality Commission
Rated Good
Reconnect Care Agency Nottingham, inspected and rated Good overall. Report published 4 March 2026. Registered manager: Ms Hilda Efe Oyaide.
How we work
Four steps from first call to first visit
Outline your needs
Our specialist Domiciliary Care Team will receive your enquiry. We will review and discuss your requirements and offer information regarding our services on offer, as well as an outline of anticipated costs.
Assessed home visit
Reconnect Care & Support will then arrange for an assessor to come and visit you in your home environment and conduct a care and risk assessment. Once this visit is completed, a fully costed care package will be offered to you.
Finalise your care package
Reconnect Care & Support will finalise your care package and service with yourself and your family, and together we will identify the most suitable care employee for this. Once this decision has been made, we will arrange for you to meet them to say hello and decide on your carer. If further training is required, we will arrange this as and when.
Your service begins
Once all parties are satisfied, we will be delighted to begin your care service and improve your quality of life.
Our beliefs
The standards we always adhere to
Kindness and compassion
We always act with genuine kindness and compassion to provide the highest quality of care and client comfort.
Respect
Every client is treated with sincere dignity and sensitivity, no matter the circumstance.
Outstanding care quality
We guarantee that clients always receive the highest standard of care and tailor our service to the service users' changing needs and requirements.
Reliability and punctuality
We will constantly adhere to the client's schedule and ensure a warm and genuine care experience.
Celebrate and embrace cultural differences
We always welcome cultural differences and respect race, religion, and ethnicity. This includes appropriate dress and remaining respectful of the client's home and surroundings.
Talk to someone about care
A free, no-obligation assessment in your own home. A member of the team visits, listens, and sets out what a package would actually look like.