Reconnect Care & Support Ltd

Supported living

Support that follows the person, not the placement

Here at Reconnect Care & Support, we are building towards becoming the leading independent provider of support for people with learning difficulties, complex care needs, Autism, and mental health conditions in the UK.

Individually tailored support

Everything we do is guided by the people who use our services. We offer a flexible and person-centred approach which aligns our services with the unique needs of the people we support. From the beginning you will know what we will do to support you and what our responsibilities are — which can include helping you set up your home and gain a tenancy.

We believe everyone has the right to individually tailored support, whether they need a 4:1 staff ratio or a few hours a week to be supported with their tenancy. Where people wish to use a personal budget or direct payment, we work with them and their advocates to set that up.

Our aims

  • To provide consistency, continuity and quality in our support services.
  • To provide supportive assistance that makes a difference through encouraging independent choice.
  • To develop our staff by providing challenging and fresh opportunities to work.
  • To provide a stable and safe environment for the individual to flourish.
  • To work alongside and in partnership with individuals, their families and other agencies, where necessary, to build strong relationships.

Day-to-day, we support

  • Personal care
  • Healthy eating
  • Taking medication
  • Maintaining the home
  • Paying bills
  • Shopping
  • Budgeting
  • Maintaining tenancies
  • Support with benefits
  • Employment
  • Learning new skills
  • Becoming more confident
  • Participating in community activities
  • Maintaining a good social life

24-hour support is available if needed.

Who we support

Four areas of specialist support

Learning disability support

Support levels that follow the person, from light touch to intensive.

A learning disability is a neurologically-based impairment affecting how someone processes information. It can affect time planning, organisation, abstract reasoning, and long and short term memory. Our support level varies with the individual: some people manage well with a little help, others need professional and intensive support throughout their life. We design a tailored care plan for each person and involve them in activities that build learning, understanding, confidence and self-esteem.

Autism care and support

Help with communication and social interaction, on the person's own terms.

Autistic people can find engaging with others difficult, and understanding non-verbal cues can be a challenge. We help individuals understand verbal and non-verbal communication and encourage them into discussions where they can practise communicating and interpreting other people's responses. Where speech is difficult we provide the support needed so confidence is not lost. Every case of autism is different, so support is built around education, social life and vocational skills as each person needs them.

Mental health support

Twenty-four-hour support, with clinical supervision from a mental health nurse.

One in four people in the UK has a mental health problem at some point, affecting daily life, relationships and physical health. Our mental health team supports people with anxiety disorders, personality disorders, eating disorders, substance abuse disorders, mood disorders such as depression and bipolar, psychotic disorders such as schizophrenia, trauma-related disorders including PTSD, learning disabilities and autism spectrum disorder. Much of the work is about accessing the community — shopping, getting outdoors, a coffee at a favourite café. Our staff are qualified to provide behavioural support, and our mental health nurse provides clinical supervision.

Physical disability support

Personal care, mobility, medication and healthcare coordination at home.

We work with you, your family and your healthcare providers to build a personalised plan. Support includes personal care such as bathing, dressing and grooming; mobility support including transfers and positioning; meal planning, grocery shopping and preparation; managing and administering medication; coordinating with healthcare providers to attend appointments and follow treatment plans; and guidance on adaptive equipment and technology.

Making a referral

If you are a social worker, case manager or family member arranging a placement, call us and we will talk through the person's needs, the staffing ratio and what we can offer.